Cancellation and Refunds
This English text is a translation for convenience. If the Turkish and English versions differ, the Turkish version prevails.
Cancellation and refund of payments and correction of incorrect charges are subject to the following conditions.
Before the payment is completed
You can cancel by closing the page before pressing “Pay” in the payment form; your card is not charged. Incomplete orders are cancelled automatically.
“Buy us a coffee” payments
“Buy us a coffee” payments are voluntary support for Coffee Projects and are performed at the moment of payment, so they are not covered by the right of withdrawal. If you tell us at [email protected] within 14 days of the payment that it was made by mistake, we refund it in good faith.
Incorrect or duplicate charge
If your card was charged more than once, or at an amount different from the one you chose, because of a technical error, write to [email protected] with your order number. After review, the excess is refunded to the card used for payment.
How refunds are made
Refunds are made only to the card used for payment, through PayTR; no cash refunds or refunds to other accounts. The seller initiates the refund within 14 days at the latest; how long it takes to appear on your statement depends on your bank.
Products offered for sale
For products and services offered for sale in the future, the right of withdrawal and refund conditions are stated on the product page and in the Distance Sales Agreement.